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Pharmacy Services

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Refund Policy

REFUND POLICY - THE BASICS 

At Detronet.com LLC, we strive to provide our customers with the highest quality pharmacy services. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction.

1. Prescription Medications:
   - Refunds for prescription medications will only be considered if the medication is returned unopened and in its original packaging within 14 days of receipt.
   - Refunds will not be issued for any prescription medication that has been opened, partially used, or is past its expiration date.
   - Prescription medication refunds may be subject to a restocking fee of up to 20% of the original purchase price.

2. Over-the-Counter (OTC) Products:
   - Refunds for OTC products will be accepted within 30 days of receipt if the product is returned unopened and in its original packaging.
   - Opened or used OTC products may be eligible for a refund or exchange at the discretion of Detronet.com LLC.

3. Shipping and Handling Fees:
   - Shipping and handling fees are non-refundable unless the return is due to an error on our part.

4. Refund Processing:
   - Once we receive your returned item(s), we will inspect it and notify you of the status of your refund.
   - If your return is approved, we will initiate a refund to your original method of payment within 7 business days.

5. Damaged or Incorrect Items:
   - If you receive a damaged or incorrect item, please contact our customer service immediately at [contact email or phone number] to arrange for a return or exchange.

6. Exceptions:
   - Certain items, such as refrigerated products, controlled substances, and specialty orders, may not be eligible for return or refund due to legal or safety reasons.

To request a refund, please contact our customer service team at [contact email or phone number] with your order number and the reason for your return. We will provide you with instructions on how to proceed with the return process.

Please note that this refund policy is subject to change at the discretion of Detronet.com LLC. It is your responsibility to review this policy prior to making a purchase.

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